Refund Policy

At riobazaar.pk, we strive to provide our customers with the best shopping experience possible. As part of our commitment to customer satisfaction, we have implemented a clear and transparent refund policy. This policy outlines the guidelines and procedures for requesting a refund for your purchase.

1. Eligibility for Refunds:

In order to be eligible for a refund, the following conditions must be met:

  • The item must be returned within 3 days of the original purchase date.
  • The item must be unused, undamaged, and in its original packaging.
  • A proof of purchase, such as a receipt or order confirmation, must be provided.

2. Refund Process:

If you meet the eligibility criteria, you can initiate the refund process by contacting our customer support team. They will guide you through the necessary steps and provide you with a return authorization number.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the item received was defective or damaged. We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refund Options:

Once we receive the returned item and verify its condition, we will process your refund. You will have the option to receive a full refund to your original payment method or store credit that can be used for future purchases.

5. Refund Timeframe:

We strive to process refunds as quickly as possible. However, please allow up to 10 business days for the refund to be reflected in your account. The exact timeframe may vary depending on your financial institution.

6. Non-Refundable Items:

Some items are non-refundable and cannot be returned. These include:

  • Intimate or sanitary goods
  • Perishable items
  • Gift cards

7. Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. They are available to assist you and provide further clarification.

At riobazaar.pk, we value our customers and aim to provide a seamless shopping experience. Our refund policy is designed to protect your rights as a consumer and ensure your satisfaction with every purchase. We appreciate your trust in us and look forward to serving you again in the future.